Optimize10®
Business transformation, run as a method — not a slide deck.
A ten-step, three-phase approach to organisational transformation for regulated service environments — built from thirty years of engagements in banking, insurance, pensions and asset management, and written down so it doesn't depend on one person's memory to work.
Three phases, ten steps
Every engagement moves through the same disciplined sequence — constraint-led, with operational risk treated as a design input from the start, not a control bolted on at the end.
1Strategy & Objectives
A clear, shared view of what the organisation is trying to achieve, and why.
2Building the Evidence Base
The evidence base and stakeholder landscape, mapped before any design work starts.
3Inside the Box
The organisation’s own intelligence, surfaced before designing around what isn’t actually true.
4Present Mode of Operation (AS-IS)
How the work actually happens today, end to end — not how the process diagram says it happens.
5Systematic Analysis
Ranking the constraints that most limit flow — not a list of everything that's wrong.
6Future Mode of Operation (TO-BE)
A future state that removes the constraints and closes the operational risks found along the way.
7Target Operating Model (TOM)
Structure, sourcing and governance redesigned to support the new way of working, not just the process.
8Change Roadmap & Plan
A sequenced, dependency-led plan owned by the people who will actually execute it.
9Change Mobilisation & Execution
The network of sponsors and change agents, activated to deliver the change through them.
10Review & Embed
Sustained improvement evidenced and embedded into the operating rhythm, triggering the next cycle.
Who this is for
Transformation leads, COOs, and consultants working inside regulated financial services — banking, trust and fiduciary, asset management, insurance, pensions — where operational risk and regulatory exposure aren't side issues to a transformation programme, they're load-bearing parts of it.
